Unfortunately due to the nature of these handmade and personalized products, we do not accept cancellations or returns. Please double check your order before purchasing to ensure everything is correct. If your item comes broken or misspelled, please contact us right away! When reaching out, please attach a photo of the item and a brief description of what happened. Customer satisfaction is our biggest priority. If there is an issue, we want to make sure it is resolved and you are happy with your purchase!