Refund policy

Made right, every time.

Every sign is made to order for your day, so we make sure it's right before it ships. If anything arrives damaged, or with an error on our part, we'll remake it at no cost to you.

Remakes

Replacement signs ship by standard shipping at no charge. If your date is close, let us know and we'll move your remake to the front of our production line. Faster shipping is available for an additional cost to make sure it arrives in time.

Returns

Because every piece is personalized, we can't accept returns.

Cancellations

You can cancel for a full refund until 11:59 PM Central Time on the day you place your order. Cancellations after that are issued as store credit.

Something not right?

Broken in transit or wrong details? Email hello@madeandtrue.com within 7 days of delivery with your order number, a photo of the sign (and the box, if it was damaged in shipping) and a short note. We'll take it from there.

Before you order

We print names, dates and wording exactly as you send them, so please check every detail before checking out.